How do I send abandoned cart messages on WhatsApp?
Short answer
Use a WhatsApp Business API provider that integrates with Shopify, such as AiSensy, to send an approved template message with the cart link to shoppers who opted in, usually within the first hour of abandonment, then a reminder later if needed.
Capture the phone number early in checkout so recovery is possible.
Test whether a small incentive is needed; many carts recover with a simple reminder alone.
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Answered by ScaleInbox · Reviewed by Shubham Vishwakarma, founder